Call: 07824 446024 / Email: catriona@sulafurnishing.co.uk

TERMS & CONDITIONS

November 2014

Welcome to the Sula Terms and Conditions. Sula provides the services available on the Website. Your use of this Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions

About Sula

Sula is the supplier of the goods and our address is

Sula Soft Furnishing and Interiors, Carraig Mhor, Strathyre, Perthshire, FK18 8NA

Email catriona@sulafurnishing.co.uk

 

Eligibility

To be eligible to purchase goods on this Website and to lawfully enter into and form contracts on this Website you must

a) register to use the Website;
b) be the holder of a valid debit/credit card.

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then please notify us immediately by contacting our head office (Daily 10am – 6pm) 07824 446024 or email catriona@sulafurnishing.co.uk. Alternatively, if you are a registered customer you can update your details through the “my account” page.

c) You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Privacy

Sula takes the issue of the privacy and protection of your personal data very seriously. We do not store credit/debit card details you give us other in connection with the transaction you authorise. We do not disclose any of your personal information to anyone outside Sula.

Language

This contract shall be concluded in English.

You place your order request for goods from the Website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website
Once you have placed your order, we will send to you an acknowledgement providing you with a payment reference and the value of your order. This is not an order confirmation nor order acceptance from SULA.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.

If you do require any information regarding your order(s) please contact SULA on the following number (open 9.30am to 6pm, Monday – Saturday ) 07824 446024 or email catriona@sulafurnishing.co.uk

We may not accept your order if an item you have ordered is unavailable, we are unable to obtain authorization for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.

If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See Cancellation and Returns procedure set out in Section 10 below.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. (See above.)

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Risk in the goods will pass to you on delivery to you.

We will deliver the goods in accordance with the delivery option selected by you during the order process.

Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more deliveries.

SULA does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place of business.

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedures. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact SULA on the following number (open 9.30am to 6pm, Monday- Saturday) On 07824 446024 email catriona@sulafurnishing.co.uk

Please note that you may cancel this contract if you give us notice by telephone or by email at any time before the expiry of a period of 7 working days beginning with the day after the day of delivery of the goods.

Your statutory rights are not affected.

If you wish to complain about any matter in respect of the goods please contact SULA on the following number (open 9.30am to 6pm, Monday – Saturday) 07824 446024 or email catriona@sulafurnishing.co.uk

We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.

Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples that you receive from us.

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of SULA, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of SULA, our affiliates, our licensors or our partners, in the UK, United States and other countries, and are protected by UK and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited licence in Section 15 below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

If you require any further information or clarification, please use our forms or contact information on the CONTACT page.

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